Shipping Policy

Our processing times is currently 10 business days, business days do not include holidays or weekends.

The day you order is NOT considered a processing day

TAT may schedule to change at the discretion of the owner, if/when TAT do change, a mass email will be sent to the consumer notifying of them of such change.

Due to the nature of the products, no refunds nor exchanges are allowed;  Exceptions may be made but up to the store owner discretion IF refunds or exchanges are allowed ALL products must be returned within 7 days of DELIVERY date. If for any reasons you find yourself not satisfied with our products please reach out to us VIA email at vitacustoms@gmail.com

 

TAT does not include shipping times, please keep this in mind. 

 

✨Vitacustoms is not responsible for lost, stolen or misdelivered packages, We highly suggest to protect your order that you purchase choose priority mail.  Priority Mail allows you to put in a Claim with the usps Office. If you choose first class mail there is no insurance on your package. Please choose wisely.  ROUTE is an insurance to cover your package in the event of something happening. 

 

We do understand delays do happen so we ask to allow a full 10 business days once your package has SHIPPED before contacting us in regards to any package concerns. In the event your package does get lost, stolen or miss delivered please contact ROUTE if you opted for the packaged protection, they will handle your issue as well as providing any refunds that may need to be made.

 

FREE PRIZES- Do not ship until end of month

REFUNDS- Are returned within 3-5 business days

TAT -Stands for Turn Around Time